Profit vs Customer Satisfaction, Where is your Focus?

Profit vs Customer Satisfaction, Where is your Focus?

Businesses trying to increase financial gain is as old as time immemorial. Today this is known as profitability and is the primary purpose for creating and building a business. Since profit is the number one reason for creating and building a business (Ferrell, Hirt,...

Internet Marketing Fundamentals

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Profit vs Customer Satisfaction, Where is your Focus?

The True Cost of Not Providing a Training Program

When determining the True Cost of Not Providing a Training Program, it’s important to consider both tangible and intangible costs. Companies often make the mistake in cutting valuable training, or downsizing staffing instead of looking at how much it costs to...